FAQ
Q1: Can you take a personalized or custom item?
We offer personalized or custom, made-to-order items. You can request a personalized or custom item. Please provide the product's name or link or the picture. Or submit commission inquiry to our email [email protected]
A. What you need to do.
Specify the character's name and where it is from. Send us some detailed pictures (include the front and back) of the character to our email ([email protected]). If the pictures are not detailed, we may are not able to make it. Once you send a custom request, you’ll see a reply in your email. Check the email for updates from the seller on the item's progress.
B. What we do.
If we can create the item, we may publish a private custom link for you. you’ll be notified via email that your order is ready to purchase. You can add the item to your cart directly. This way, the seller has a record of the transaction, and you have a safe and secure way to pay for the item.
Q2: I was wondering if I would be able to order only the coat part of the costume / as I already have the outfit, and I was wondering if you sell it separately / Can I choose the top S, pants M when I am buying?
Yes, we can sell separately and do the custom size.
Q3: How to place an order?
It is very simple to purchase your favorite costume online. You can place the order with no registration. But we highly recommend you create a registered account before you place the order. The steps are as follows:
1. If you are brand new to our website, we suggest you create an account before you place the order, and then log in to place the order, then you can check your order status and history.
2. Enter the item page you want to order, fill in the wear date( refers to when you need to use the item), choose the gender, standard size, or customize, then click" Add to Cart".
3. Click the button "Proceed to Checkout" if your order information is correct. PS: You can use the coupon code to apply for the discount on this page if you have the code.
4. Fill in the correct shipping address, email, phone number, and choose the shipping method payment method, etc, click "Place order now", finally, skip to the Paypal page or Checkout page to finish your payment. then your order is placed.
Q4: How to pay for my order?
We accept Paypal, please contact us if you would like to pay in other methods. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete it, you can send your payment in minutes. If you would like to pay via credit cards, please view the pictures below for the appropriate procedures. Click "continue checkout" and you will be directed to the next page to fill out your information. You can then use your credit card to pay safely and securely.
Q5: Why do I need to pay additional custom tax for my items?
In certain circumstances, some countries may charge custom taxes for the purchase from other countries. Please kindly note that the buyer should be responsible for the Custom Tax of his country, thanks for your understanding.
Q6: Do you have the actual picture of the product?
We try to offer actual pictures for all of our products, but for some products, we are unable to provide them. Rest assured, our dressmakers have a wealth of experience with cosplay costume design and tailoring. If you are still unsure, check out our reviews here.
Q7: Which currency do you use?
The default currency on our website is USD. If you want to see other currencies, please click the right top to selecting your store's currency, the store will automatically update to display the currency associated with your payment processor.
Q8: Is my purchase secure over the Internet?
Your purchase could not be more secure with us. All your sensitive information is transmitted with 128-bit encryption directly through PayPal and Google to your credit card company. No one ever sees your credit card information. Our employees receive your name, items on your order, and shipping address ONLY. You have a better chance of having someone else having your credit card number going to a store than typing it directly on your computer. You are also guaranteed your purchase through your credit card, PayPal and Google.
Q9: Can I cancel my order in the process of production?
Once your order has been placed and paid, you may cancel within 24 hours before work has begun on the production of your order. We do not offer cancellation or refund once work has begun on your order. If you are canceling before work has begun, then we will refund your payment in full via whichever payment method you used. If not, we will impose related fees according to the executable state of your order.
Q10: How is the shipping cost to my address?
The shipping cost of your order depends on the order items type, quantity, and the detailed shipping address. You can approximate the shipping cost by adding all your wish items in the shopping bag and check out. You can select your country, and preview the shipping cost via available shipping methods to your address. You can also approximate the single product shipping fee on the product detailed page.
Q11: Do you ship to my country?
Yes, we accept international orders and can ship to most of the countries. However, please note that it's your own responsibility to learn the custom policy and the import tax situation in your own country.
Our delivery service can reach the following countries:
United States of America
Canada
United Kingdom
Australia
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Aaland Islands
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegowina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote D'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Guinea - Equatorial
Eritrea
Estonia
Ethiopia
Faeroe Islands
Falkland Islands (Malvinas)
Fiji
Finland
France
Guyana (French)
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran (the Islamic Republic of)
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya (Libyan Arab Jamahiriya)
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia, The Former Yugoslav Republic of
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
St. Kitts and Nevis
St. Lucia
St. Vincent and the Grenadine
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia (Slovak Republic)
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
St. Helena
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States Of America
Uruguay
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
Yemen
Zaire
Zambia
Zimbabwe
